Improves quality of service Is accessible at any

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In this way, it is an element of self-care in the same way as your FAQ . Your advisors no longer waste time answering basic questions and can focus on higher value-added tasks and complex questions that customers ask. These are also conducive to upselling and/or cross-selling. At the same time, the first filter of the chatbot gives teleadvisors the possibility of tracing the identity of the caller and the essence of their concerns, to offer them suitable solutions.

To stay on sales, chatbots also make it possible to place an Phone Number Data order in just a few requests, without having to carry out a search on the site or call an advisor. In the same vein, promoting simplicity: the chatbot is a tool for proximity and responsiveness to the user which can be integrated anywhere (website and smartphone, and even voice assistants under certain conditions ). Requesting help from customer service then becomes easier and faster.




Thus, according to Botnation in 2021, 59% of consumers appreciate this ease. Note that, according to an Adobe study in 2018: 28% of the most successful companies use artificial intelligence for their marketing and that this trend has accelerated over the last 3 years. Summary of the benefits of chatbots for your business: time Reduces customer service costs Promotes sales Serves as a filter for questions Allows data to be retained Disadvantages The human always represents an added value that the chatbot cannot have.