The “Service Blueprint” is a service design tool used to

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Different tools can support your approach to establishing a UX user journey: The “Experience Map” consists of a detailed mapping of the overall UX user journey: duration of each step, user motivations, actions performed, emotions experienced, etc. For each action undertaken, it is essential to define to what extent the experience is positive or negative, which will subsequently lead to identifying areas for improvement in satisfaction.highlight the interdependencies between the different components of the user journey.

The empathy map, or “Empathy Map”, aims to understand the state of mind of the user when they use the product: what they say, what they think, what they do, what he feels, etc.See the diagram below . With this in mind, it is important to put yourself in the user's place in order to Chinese Overseas Asia Number Data perceive what they experience throughout their user journey. The “Experience Wheel” is adapted to the experience of using a service rather than a product: it takes into account what comes before and after use.



of the service, as much as of the course of the service as such. The example below analyzes the journey of a customer who is going to take a plane to New York, but you can adapt this type of diagram as you wish. Source: edrawsoft The UX user journey is most often materialized in the form of a timeline including all the steps identified upstream .